SMS/Text Message Privacy Policy for Regal Insurance Agency

Effective Date: July 29, 2025

This SMS/Text Message Privacy Policy describes how Regal Insurance Agency (“we,” “us,” or “our”) collects, uses, and protects your personal information when you communicate with us via text message (SMS/MMS). By opting in to receive text messages from Regal Insurance Agency, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with us via text message, we may collect the following personal information:

• Your mobile phone number
• Your name (if provided)
• Any information you provide in your text messages (e.g., policy inquiries, contact updates, appointment requests, etc.)
• Details related to your insurance policies or inquiries necessary to address your requests.

2. How We Collect Your Information

We collect your mobile phone number and consent to text messaging when you:

• Opt-in through a form on our website [Your Website Address].
• Text a keyword to our designated phone number [Your Phone Number].
• Provide your consent verbally and we document it.
• Otherwise provide your express written consent to receive text messages from us.

3. How We Use Your Information

We use the information collected through text messages for the following purposes:

• To respond to your inquiries and provide customer support related to your insurance policies and services.
• To send you important updates, reminders, and alerts regarding your policies, quotes, appointments, or claims.
• To provide information about our products and services, special offers, and promotions (only with your explicit marketing consent).
• To verify your identity for security purposes.
• To improve our services and customer experience.
• To comply with legal and regulatory requirements.

4. Consent to Receive Text Messages

By opting in to our text messaging program, you agree to receive recurring automated marketing and informational text (SMS/MMS) messages from Regal Insurance Agency to the mobile telephone number you provided. Consent to receive automated marketing text messages is not a condition of any purchase of goods or services from us. Message and data rates may apply. Message frequency will vary depending on your interactions and chosen preferences.

5. Opting Out

You can cancel the SMS service at any time. To stop receiving text messages from us, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. After you send one of these keywords, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Regal Insurance Agency.

If you wish to rejoin our text messaging program, you may sign up again as you did the first time, or reply START, and we will resume sending messages to you.

6. “HELP” for Assistance

If you are experiencing issues with the messaging program or need assistance, you can reply with the keyword HELP for more information. This will typically provide you with our contact email address or phone number for support. You can also contact us directly at [Your Phone Number] or [Your Email Address].

7. No Sharing of Your Information (Excluding Opt-in Data)

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through our text messaging programs to any third party for marketing or promotional purposes.

We may share your information with trusted third-party service providers who assist us in delivering our text message services (e.g., SMS platforms). These providers are contractually obligated to protect your information and only use it for the purposes of providing the services we’ve requested. We may also disclose your information if required by law, regulation, governmental request, or to protect our rights or property.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Security and Retention

We employ industry-standard security measures to protect the confidentiality and integrity of your personal information transmitted via text message. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements.

9. Your Responsibilities

By using our SMS service, you agree that you are providing a valid mobile number that you own or control, and/or have permission to use and authorize sending or receiving text messages to or from. You agree not to use this service for any fraudulent, abusive, or unlawful purposes. You acknowledge that your device can receive SMS messages from Regal Insurance Agency and is appropriately configured and powered on to send or receive messages. Regal Insurance Agency is not responsible for messages sent to incorrectly provided or outdated phone numbers.

10. Changes to This Privacy Policy

We reserve the right to modify or update this SMS/Text Message Privacy Policy at any time. Any changes will be effective immediately upon posting an updated version on our website. Your continued use of the service after updates constitutes acceptance of the new terms.

11. Contact Us

If you have any questions regarding this SMS/Text Message Privacy Policy, please contact us at:

Regal Insurance Agency 6729 Two Notch Rd Ste M, Columbia, SC 29223  Phone: 833-840-5683 Email: info@regalinsuranceagents.com  Website: www.regalinsuranceagents.com